mrx9 asks: "what is being done about this problem of losing mail".
Margaret, by email, asks "does the Post Office still employ thieves?"
There is a problem here - what are you doing about it?
First of all, we don't employ thieves intentionally. Actually, 99.92% of all the mail arrives safely - that's not our number it's the checked number. But to me if we lose one letter, that's one letter too many. So we've reduced the number of casuals by about 20,000 and we now are allowed - and have been for the last 12 months - to vet potential new employees for a criminal record. That's something we couldn't do before.
mrx9 also asks: "where does the lost mail actually go and why does it never turn up?"
When it's lost it's difficult to say where it goes. Often if it's addressed wrongly, which is the number one issue on lost mail, it goes to Belfast where we try to track the sender. Remarkably, over half the mail that's addressed wrongly, we manage to find the right address. The rest we keep or return to sender.
Declan: I've had post delivered that just says "Declan Curry, BBC, London"
Often we get letters with just that type of address. We have a special group in our Mount Pleasant sorting office in London who 50% of the time will get it delivered even without a proper address.