On the door step

Andytf: I have a repetitive problem of parcels being left on my doorstep despite numerous complaints to the Royal Mail. Why can't Royal Mail train and enforce what is a very simple process, namely DON'T LEAVE POST ON PEOPLE'S DOORSTEPS"

Allan Leighton:
Andy, if you email this to me direct I will look at your issue specifically because this shouldn't be the case. You can get me on allan.leighton@royalmail.com

Declan: Is there a general rule about leaving post or not leaving post on the mat?

Allan:
Yes. The rule is you don't leave it on people's doorsteps. Often our people will try and leave it with a neighbour who they know to save people having to pick it up. But if there's any doubt they leave a card and take the item back.