An occasional blog to accompany the business news on BBC Breakfast.

Tuesday, May 02, 2006

Praise

Nirach says:
Personally, I've never had a problem with the Royal Mails services. Of the two post offices I use, the staff are mostly helpful, and can point out the best service for my purposes.

Allan Leighton:
Thanks Nirach. If you let me know your local postcode I'll let the postman know personally that you feel good about the service.
Get me on allan.leighton@royalmail.com

Declan:
Isn't it odd that the man who runs the Royal Mail relies so much on email rather than post?

Allan:
No.

9 Comments:

Anonymous Anonymous said...

Everybody criticises the Royal Mail, but I think its one public service in Britain thats actually well run and value for money!!

7:28 AM

 
Blogger Suzanne said...

Our mail always comes between 13.00 and 14.30 unless this postman is on Holiday then we get our mail 10.00 10.30. which we much prefere. I find getting late mail a problem, as by the time the mail arrives its too late to respond especially at the weekend or bank holidays. Mail response has to wait 4 days.

7:32 AM

 
Anonymous Anonymous said...

DE13 9D? & our post service is excellent and our locla regular postman a credit to the company!

7:34 AM

 
Blogger brian said...

Royal Mail haws its problems, but I think it's great for personal users who can stick a stamp on a letter and fairly reliably get it delivered next day. The one issue I've had is that recently, two birthday cards to separate addresses were opened by Royal Mail. Slightly suspicious that someone was fishing for what might have been in them. (I never send cards with money).. Brian Barbour

7:35 AM

 
Blogger James Phillips said...

Can Mr Leighton ask his Postmen why they are littering our streets with elastic bands? This is only a recent habit!

7:37 AM

 
Anonymous Anonymous said...

The Royal mail service often fails to meet the expectations of the public. Recorded delivery is supposed to demand a signature before delivery. Needless to say this does not happen in every circumstance and I constantly hear friends and colleagues complaining that this is not the case.

I've personally experienced parcels being left on top of a communal post box because they wouldn't fit into the box allocated to my flat. When I questioned the postman I was advised that this is what should happen. Really?

When one of my parcels failed to arrive was I justified in being annoyed? This occured in the E1 postcode in Stepney.

7:38 AM

 
Anonymous Dave Ward from Nottingham said...

I think everyone should get off their high horses and give the royal mail some praise. Does no body think that getting 80 odd million letters to doors steps every day for less than the price of a chocolate bar each is not a good service?

Every day I leave for work before the mail is delivered, this has been the case since before time. I think it the case as ever, only the minority complain which always takes the focus away from the great service the majority of the British public receive.

7:39 AM

 
Anonymous Flynn said...

Allan

When I use Special Delivery 1pm the "Quick/Quicker" leaflet tells you to ask the Post Office for the Consequential Loss terms and conditions. No post office branch I've visited has had them in 6 years and they're not in the schemes online - so does Royal Mail just make it up case by case when a consequential loss claim is filed, or can you give us a date when the terms and conditions leaflet will be in post offices like all the other Royal Mail leaflets, and like your main leaflet says they will?

7:40 AM

 
Anonymous Anonymous said...

Allan

Do you still stand by your Management Today magazine interview where you came across with the impression (fair enough, you might not have meant to sound uncaring) as though the recipient of mail was the lowest priority especially if the mail was stamped? Or now there is competition have you changed this view?

7:47 AM

 

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