Personally, I've never had a problem with the Royal Mails services. Of the two post offices I use, the staff are mostly helpful, and can point out the best service for my purposes.
Thanks Nirach. If you let me know your local postcode I'll let the postman know personally that you feel good about the service.
Get me on firstname.lastname@example.org
Isn't it odd that the man who runs the Royal Mail relies so much on email rather than post?