Anon on the blog:
I find it disgusting you make money on giving people bad credit rating.
We don't rate anyone. We simply hold some of the information that a lender will use to make a credit decision.
The viewers' complaint seems to be that they moved house, applied to go on the electoral roll, and then told Experian about it - but you said you had to wait for the council to update its records before you could update yours.
That's absolutely right. We cannot arbitrarily alter a public record. Local councils update our records every month.